Zephyr Hats Return & Refund Instructions
We hope you’re loving your Zephyr Hats merchandise. If something isn’t quite right, we’re here to help. Please follow the instructions below to initiate a return or request a credit.Â
To initiate a return or credit request, please email your Sales Representative with the following details:
- Invoice Number or Work Order Number
- Garment(s) Colors and Sizes
- Reason for Return or Credit
- Photos of the Received Merchandise
- Fix-It order details, if applicable
Please Note: Return and credit requests must be submitted within 90 days from the invoice date.
Once your request and required information are received, we’ll begin the credit review process. If merchandise needs to be returned to Zephyr Hats, UPS call tags/return labels will be provided via email within 3-4 business days.
Important:
- Returned merchandise must be in UPS possession within 15 days of receiving the return label.
- Once the items are received and reviewed, any applicable credit will be issued.
We appreciate your business and are always happy to help if you have questions along the way.